Residential Service Plumber

Location: Northfield

Jackson Comfort Services

Jackson Comfort Services is Northeastern Ohio's premiere employer within the HVAC & Plumbing industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Plumber to join our team! Whether you are a seasoned veteran or a novice;
if you have a "can-do" spirit and a drive to succeed we want you to come grow with us!

Why Jackson Comfort?

When you join Jackson Comfort Services, you're not just joining a company, you're joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry.

Our company cookouts, holiday parties, employee appreciate celebrations, and team building activities help make work feel a little less like work.

As a top workplace, Jackson Comfort Services seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth
. Your success truly matters to us
. As a member of our family, you'll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here, will set you up for lifelong success.

When we hire, it's not only experience that we look for.
If you've got the right attitude, ambition, and desire to excel in the trades, we'll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it's our investment in employee growth that makes Jackson Comfort Services a premier place to work.

What else is in it for you?

- Comprehensive Health & Dental Insurance

- Life Insurance

- Long-Term and Short-Term Disability Plans

- Retirement Plan with Company Contributions

- Company Vehicles for Technicians

- Company Provided Tools & Tool Allowance

- Uniforms

- On-The-Job Training

- Paid Holiday's & Vacations

- Incentive Pay

- Access to Cutting-Edge Tools & Technologies

- Advancement & Career Growth Opportunities

- And More!

As a Service Plumber at Jackson Comfort Services, you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.

As a Jackson Comfort Service Plumber your responsibilities will include:

• Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services
• Water Heater replacement and repair
• Fixture Replacement (Faucets, Tubs, and Toilet)
• Represent Jackson Comfort in a professional manner with customers, vendors, staff, and the general public
• Regularly communicate with Plumbing Coordinator
• Properly select invoice tasks, complete all necessary forms, complete invoice summary, and debrief call with Plumbing Coordinator
• Recommend memberships, repairs, upgrades, and replacements when it is in the best interest of the customer
• Collect payment for services rendered at time of service
• Input or updating all customer equipment data into CRM
• Utilize all pertinent marketing materials (stickers, tags, handouts, forms, etc.)
• Ensure your truck stock is replenished and your truck bin is empty
• Confirm time sheets on tablet
• Clean vehicle (inside and out)
• Attend Team meetings
• Attend company provided training classes
• Stay up to date on all company sales promotions
• Conduct a vehicle inspection
• Inventory truck stock

Service Plumber Success Metrics:

• Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• Continual Improvement:
  Actively participate in performance reviews, self-assessments and trainings. Identify areas for personal improvement and set development goals to enhance overall job performance.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools…