Field Service Technician

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Full Time Navarre, OH, US

4 days ago Requisition

Miller Weldmaster is looking for a Field Service Technician. Miller Weldmaster needs a diversely talented candidate whose primary job is to service, troubleshoot, and install thermoplastic welding equipment. Applicants should be self-motivated team players with a positive attitude! Our Field Service Team travels around the world while installing and servicing machines in over 100 countries!

Miller Weldmaster offers:

• Global market strength and leadership in our industry
• A brand name that is identified worldwide with precision, quality, and innovation
• A great work environment both enjoyable and family oriented culture
• Tools, equipment, and training are provided to perform the job including specialized tools
• Clothing allowance
• Energetic and upbeat work environment!

Company Benefit Package including - paid time off, short-and long-term disability, basic life insurance, and business travel insurance. We have an amazing benefit package with Anthem medical, dental and vision care coverage. Our 401(k) savings plan with company matching & Tuition Assistance, and more!

Qualifications:

• Basic knowledge of mechanical and electrical maintenance
• Calibration, preventive maintenance, and repair skills
• Timekeeping and prioritization skills
• Excellent customer service skills, we deliver best in class customer service and take pride in our work. This position requires professionalism, a first time final approach, and a desire to meet and exceed the required customer service expectations.
• The ability to identify the root causes of service issues using your keen knowledge of the products and your comfort with electrical or mechanical abilities
• Detail orientation, and great verbal and written communication skills
• The discipline to update service records and complete service reports on time and ensure data integrity
• The desire and ability to promote and sell services and products, generating sales leads
• Basic comfort with laptop computers and Microsoft Office software
• A valid driver's license and a safe driving history

Desired

Competencies:

Problem Solving
- Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem solving situations.

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments

Interpersonal Skills
- Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations;
Listens to others to get clarification;
Responds well to questions;
Demonstrates group presentation skills;
Participates in meetings.

Written Communication
- Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

Judgement
- Displays willingness to make decisions;
Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process;
Makes timely decisions.

Quality
- Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality.

Quantity
- Meets productivity standards;
Com…