OH Logistics Specialist

Location: Ohio City

Job Title:

Logistics Specialist (Vehicle Relocation)

Job Description

The Logistics Specialist executes customer vehicle relocation service orders and supports all related business operations. This role focuses on end-to-end order management, from scheduling vehicle pickups and deliveries to coordinating additional services and maintaining accurate data in the CRM. The Logistics Specialist communicates frequently with internal staff, independent contractors, and pickup and delivery contacts to ensure timely, compliant, and high-quality service in a fast-paced environment.

Responsibilities

+ Manage the execution of customer vehicle relocation orders from initiation through completion.

+ Timely coordinate and schedule pickup and delivery of customer vehicles while strictly following customer instructions.

+ Optimize efficiency by linking multiple orders when possible to streamline routes and workflows.

+ Oversee the accurate and timely completion of additional services such as vehicle detailing, titling and registration, and placement of vehicles into storage.

+ Communicate promptly and professionally by email, telephone, and CRM with internal staff, independent contractors, and pickup and delivery contacts, escalating issues to management when appropriate.

+ Update CRM activities and notes immediately after each call or email, ensuring accurate, complete, and time-sensitive information, including uploading photos and scanned documents.

+ Create, manage, and follow through on CRM tasks to keep orders moving and maintain clear documentation.

+ Ensure compliance with company policies and procedures at all times.

+ Ensure adherence to applicable DOT regulations and all relevant federal, state, and local laws.

+ In the manager's absence or at the manager's direction, calculate and offer flat fees on orders and email bid sheets to independent contractors.

+ Manage the storage vehicle facility (where applicable), tracking vehicles moving in and out using VIN and order verification.

+ Check vehicles into and out of the storage facility, reviewing and documenting any damage or issues.

+ Take inventory of items left in vehicles and record them accurately.

+ Move vehicles in and out of the lot safely, including bringing vehicles into the secure lot when drivers drop them off and staging vehicles for driver pickup.

+ Perform regular inventory checks to account for all vehicles on the lot and verify their status.

+ Confirm vehicles start and operate properly and communicate any mechanical or operational issues to headquarters before vehicles are reactivated.

+ Monitor and manage team dashboards and complete assigned tasks to ensure orders continue to progress without delay.

+ Provide outstanding customer service and keep customers informed with up-to-date information on order status and developments.

+ Demonstrate effective time management by prioritizing tasks and following through to completion.

+ Act confidently, assertively, and decisively while taking responsibility and accountability for meeting position requirements.

+ Adhere to organizational goals and objectives and contribute to maintaining quality standards.

+ Balance client requirements with company policies and operational procedures to achieve successful outcomes.

+ Demonstrate open, effective communication and teamwork with colleagues across departments.

Essential Skills

+ High school diploma.

+ At least 6 months of customer service experience.

+ Experience in a fast-paced office or operations environment with the ability to multitask while maintaining accuracy.

+ Strong communication skills, both written and verbal, for frequent interaction with independent contractors, internal staff, and customers.

+ Proficiency with Microsoft Office, particularly Excel, and strong data entry skills.

+ CRM experience, including entering and maintaining accurate order and activity data.

+ Ability to type at least 37 words per minute, as verified by a typing test.

+ Comfort handling inbound and outbound calls in a call center or dispatch-style environment.

+ Experience or strong aptitude in logistics, scheduling, and coordinating vehicle or service orders.

+ Ability to manage several concurrent projects with high attention to detail and accuracy.

+ Capability to learn and use company systems, tools, and equipment, including any updates or upgrades.

+ Strong time management skills and ability to follow through on tasks to completion.

+ Ability to respond confidently and decisively while taking responsibility for outcomes.

+ Customer-focused mindset with a commitment to providing outstanding service and clear, timely updates.

Additional

Skills & Qualifications

+ Inventory experience, particularly related to vehicles or asset tracking, is a plus.

+ Experience in dispatch, logistics coordination, or fleet operations is highly beneficial.

+ Background in call center environments supporting customers or contractors is preferred.

+ Advanced computer skills beyond basic office applications are an advantage.

+ Ability to…