Spa - Spa Front Desk; Part Time

905 Country Club Rd, Ojai, CA 93023, USA

Posted Monday, June 29, 2026 at 10:00 AM

The Spa Front Desk Agent is involved in all aspects of the Spa operation of the Ojai Valley Inn and Spa for the purposes of providing exceptional guest service: advocating the Spa experience and treatments, creating and confirming spa appointments, greeting and assisting guests in a warm and friendly manner, providing a clean, safe and healthy environment.

Essential Duties and Responsibilities

• Responsible for the guest’s first impressions of the Spa staff.
• Greets guest with a smile and has the ability to communicate with diverse personalities.
• Answers the phone properly using good telephone etiquette (3 rings, name usage).
• Utilize spa computer systems with skill and proficiency.
• Schedules and reschedules appointments keeping guests and services moving smoothly by scheduling appointments effectively.
• Detect errors on the appointment book before they can cause problems in the spa. (Confirming billing abilities and confirmation emails sent)
• Coordinating seamless, Forbes 5 star check in and check out for all guests.
• Know and communicate clearly about the difference between the features of the spa services and their benefits.
• Providing a 5 star tour and orientation to the facility to arriving guests.
• Knowledge of the entire Spa including all Spa treatments, appropriate booking order and contraindications.
• Knowledge of Spa policies and able to effectively enforce the policies.
• Knowledge of all Spa procedures and able to perform in an efficient an accurate manner.
• Knowledge of resort, extensions, resources and VIPs.
• Responsible for all aspects of Spa billing and gratuities.
• Supporting spa MOD in handling all situations when a therapist calls in sick or no shows, if the appointments are scheduled on the wrong day and other scheduling errors.
• Maintain a clean, safe, clean working environment in all areas.
• Oversee all customer service throughout the Spa, periodically walking around the facility to insure guest satisfaction.
• Forecasting guest needs (locker room supplies and F&B).
• Assist Spa MODs in opening and closing the facility each day according to standard operating procedures.
• Attend trainings and meetings.
• Restock and maintain all front desk areas with necessary supplies.
• Accurately complete all point of sale functions and accounting requirements. Help resolve accounting inquiries.
• Follow cash handling procedures.
• To keep reception area in good order and see to the needs of the clients before they are turned over to the technician.
• Perform any assigned cleaning duties within Spa Ojai as a team member.
• Be willing to accept responsibility for Spa projects within or outside the scope of normal working hours.
• Help teammates when they are in need, and to accept responsibilities for duties that may be assigned by management when necessary.

Qualifications:

• Communication skills are articulate, open and effective.
• High level of organizational skills.
• Effective in establishing and maintaining a positive team environment
• Must be detail oriented with strong organizational skills.
• Customer service and appearance to represent the property professionally and successfully.
• Ability to prioritize and organize work assignments.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to focus attention to detail.
• Ability to remain calm and courteous when dealing with challenging situations.
• Ability to maintain discretion and confidentiality of all guest and Spa information.
• Consistently maintain a positive attitude.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in-group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service
  - Manages difficult or emotional guest situations;
  Responds promptly to guest needs;
  Solicits guest feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things. He or she must have an outgoing personality, be friendly, courteous and enjoy working with people.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Leads and Participates in meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Organizational Support
  - Follows OVI&S policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports property's goals and…