Rooms - Property Greeter Part-Time

905 Country Club Rd, Ojai, CA 93023, USA

Posted Wednesday, July 15, 2026 at 10:00 AM

• Possess a positive, outgoing and friendly Personality.
• Ability to follow the OVI standards of Presentation.
• Ability to follow the OVI standards of Body Language.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible written communication.
• Ability to work cohesively with other employees as part of a team.
• High school graduate.
• Demonstrate a high level of computer skills.
• Legal ability to work in the US.
• Ability to do basic arithmetic.

• Ability to communicate in a second language, preferably Spanish.
• Experience in a hospitality industry in a similar position.

• Ability to be a clear thinker in pressure situations and exercise good judgment.
• Ability to focus attention to detail.
• Ability to endure a standing position for an extended period of time while carrying out job duties to standard.
• Ability to maintain confidentiality of hotel guests and pertinent Inn information.
• Ability to ensure security of guest room access and hotel property.
• Ability to work with minimal supervision.
• Ability to communicate clearly and effectively.
• Ability to think and respond quickly to situations at hand.
• Ability to efficiently process and prioritize tasks at hand.
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Maintain professional appearance, behavior, integrity, and openness to guest and fellow employees.
• Ability to remain calm and courteous in demanding and difficult customer situations.
• Ability to work evenings and weekends, when business requires.

• Previous guest relations training.

• Maintain a neat and organized Greeting Gateway at all times.
• Wear proper uniform and maintain high standards in regards to personal appearance as outlined in the Employee Handbook and Training Manual.
• Be aware of presentation, body language, verbiage, quality of work, and attitudes around guests.
• Demonstrate ability to elegantly serve all arriving, stay-over and departing guests.
• Make eye contact and smile at all guests as they enter the Hotel property.
• Demonstrate ability to greet every guest in an upbeat and positive manner as they approach the Greeting Gateway.
• Ability to elegantly solicit and use the guest’s name frequently during every conversation.
• Ability to identify and welcome return guests via the PMS system.
• Demonstrate a thorough knowledge of guest room locations and hotel features.
• Demonstrate a thorough knowledge and location of all resort outlets, amenities and features along with hours of operation.
• Ability to communicate with arriving guests to discern if they are arriving guests, day guests or returning to the hotel guests.
• Will be able to receive guests and verify name by referring to arrival list or iPad for guest name.
• Gate Attendant will be able to provide arriving guest with a Rear View mirror pass that will be used to determine if guests returning to the hotel are return guests.
• Coordination with the front drive to inform them via telephone or radio that an arriving guest will be arriving at the Front Drive in vehicle as described by Gate Attendant.
• Will be able to direct guests to the proper locations around the property.
• Will be able to answer questions about events, location of events, dining hours of restaurants, and Spa.
• Communicate with Bell Desk/Front desk for break/ meal coverage.
• Handle guest complaints by following the procedures as stipulated in the OVI training manual and ensuring guest satisfaction.
• Turn over any lost and found items from guest rooms to Security.
• Be attentive to…