Supervisor, Bowling Alley

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

Under the direction of the Director of Hotel Operations, the incumbent will oversee the daily operations of the bowling alley focusing on customer service, staff management and ensuring smooth operations. Incumbent will handle customer inquiries and complaints, and ensure the facility is clean and safe. Supervisors also play a role in scheduling lanes, managing events, and maintaining equipment.

• Enforces bowling alley policies and procedures.
• Ensures sanitation compliance throughout the bowling alley.
• Promotes positive customer relations.
• Handles customer complaints.
• Conducts self in a professional manner at all times.
• Provide excellent customer service, handling inquiries, and resolving complaints.
• Supervise training staff and scheduling shifts.
• Ensuring the bowling lanes, equipment, and facility are clean, safe, and in good working order.
• Managing lane availability and scheduling events, leagues, and promotions.
• Overseeing cash management, reconciling daily sales, and maintaining financial records.
• Enforcing safety rules and regulations to ensure a safe environment for customers and staff.
• Communicating effectively with staff and customers to ensure a positive and enjoyable experience.
• Arranging for repairs and maintenance of bowling equipment.
• Planning and coordinating events, leagues, and promotions.
• Assisting with marketing strategies to increase attendance and revenue.
• Maintaining inventory of supplies and ordering as needed.
• Analyzing performance metrics and generating reports for management.

• Previous experience in a managerial role within the hospitality or recreational industry.
• Strong understanding of bowling alley operations and maintenance.
• Excellent customer service skills and a friendly demeanor.
• Proven ability to manage budgets and financial reports.
• Effective marketing and promotional skills.
• Ability to handle high-stress situations and resolve conflicts effectively.
• Proficiency in using management software and point-of-sale systems.
• Knowledge of health and safety regulations relevant to recreational facilities.
• High school diploma or equivalent; a degree in business management or a related field is a plus.
• Minimum of 2-3 years of managerial experience, preferably in the recreational or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with technology and able to learn new software quickly.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including nights and weekends.

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to