Shift Lead

Summary:

The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.

Competencies:

Sound judgment and decision making

Ability to lead with respect and integrity

Detail-oriented and organized

Strong interpersonal and communication skills

Maintaining a high performance and accountable culture

Ability to motivate and empower a team to deliver the best

Self-driven and flexible

Microsoft Office Suite proficiency

Essential Job Functions:

Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts

Ensures food, beverage and service quality meet or exceed standards

Monitoring all service equipment

Performing closing and/or opening duties

Train and motivate fellow associates

Anticipating customer needs and addressing customer concerns

Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.

Ensures a safe working and customer experience environment

Ensuring compliance with all company policies.

Contributing to a positive team environment through attitude and example

Other duties, as needed.

Succession Planning This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.

General Conditions and Physical Demands:

Lift, move or carry up to 75 pounds

Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.

Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Required

Education and Experience Must be at least 18 years of ageHas a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with “team lead” experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.
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