Housing Coordinator - Public - Part Time

Department: Housing Commission – Public Housing Program

Reports To: Executive Director

Location: Okemos Michigan

Employment Status: Part Time (Approximately 25 hours/week)

The Public Housing Coordinator is responsible for assisting in the day-to-day operations of the Public Housing Program at the Ingham County Housing Commission. This position ensures program compliance with all applicable HUD regulations and agency. Housing Coordinator works closely with applicants, program participants, residents, and staff to administer housing programs, including application intake, eligibility determinations, annual and interim recertifications, and resident and community engagement activities.

This position serves as a primary point of contact, ensuring compliance with program requirements while providing quality customer service and support to participants and residents.

• Conduct applicant intake, eligibility determination, income verification, and complete admissions and leasing cycle under the Housing Commission’s Public Housing Program.
• Perform a variety of tasks related to the leasing cycle.
• Prepares application packets and takes applications for the Public Housing program. Assists applicants in filling out application, and reviews applications.
• Manage annual and interim re-certifications in accordance with HUD guidelines and PHA policies.
• Maintain accurate and complete participant files including the waiting list both electronically and in hard copy as required by HUD regulations.
• Submits request and/or makes phone calls to verify applicant employment and income, checks for criminal history and transmits information on applicants with criminal history to appropriate personnel.
• Provides pre-occupancy orientation for new residents; explains lease and briefs them on Housing Commission policies and procedures.
• Executes leases, obtains client signatures, documents and compiles file, and submits for case screening.
• Answers resident inquiries and provides information on status of rent, damage claims, and other relevant issues. Establishes and maintains excellent working relationships with program clients.
• Provides clients with resources and referral information needed to work towards self-sufficiency, as needed.
• Performs clerical duties such as answering telephone, general typing, filing, mailing correspondence and accounts payable/receivable. Receives incoming mail and takes appropriate action or files necessary information into client files.
• Provide customer service to residents regarding the leasing process, rent payments, and policy questions.
• Ensure compliance with HUD regulations, including 24 CFR Part 960, and prepare documents for audits or HUD reviews.
• Assist in the enforcement of program rules and issue notices related to changes in rent, family composition, income, and program violations.
• Update and maintain data in the housing management software (House Data System Software)
• Support efforts to expand housing opportunities, including landlord recruitment and outreach.
• Prepare monthly reports and other required documentation for internal and HUD reporting.
• Receives, processes, and issues receipts for rental payments, security deposits, and other revenues submitted to the Housing Commission and properties managed by the Commission. Maintains accurate payment records and ensures compliance with internal cash-handling procedures.
• Reports to and advises Executive Director of caseload status.
• Greets general public and assists them by checking routine records and files for requested information. Answers telephone requests concerning Public Housing/Section 8 program, the waiting list and requests for general information. The Coordinator is responsible for communicating with the general public, other agencies and organizations and prospective residents on eligibility requirements for Admissions and Continued Occupancy.
• Performs other duties as assigned by Executive Director

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so…