Claims Support Associate - Workers In Office

Claim Clerk
- Workers' Compensation Support
- In Office

Location:

Okemos, MI (Onsite)

Schedule:

Monday
- Friday, 8:00am - 4:30pm EST

Salary Range: $40,000 – $45,000 annually - paid hourly (37.5 hours per week)

This is a fully onsite position located in our Okemos, Michigan office. Remote and hybrid work arrangements are not available for this role.

The Claim Clerk provides essential administrative and claims support to a remote team of Pennsylvania Workers' Compensation adjusters. This role is responsible for helping ensure claims are processed efficiently, documentation is maintained accurately, and critical administrative tasks are completed in a timely manner.

This position is ideal for someone who enjoys staying organized, supporting a team, managing details, and learning the claims industry. The successful candidate will assist with claim assignments, state forms, medical bill follow-up, document management, and general office support while serving as a valuable resource to the claims team.

For individuals interested in building a long-term career in claims, this role offers valuable exposure to Workers' Compensation operations and potential future growth opportunities within the organization.

• Provide administrative and clerical support to Workers' Compensation claims professionals
• Assist with claim assignments and claim setup activities
• Process and monitor state-required forms and documentation
• Follow up on medical bills, invoices, and claim-related records
• Match, distribute, and organize incoming claim mail and correspondence
• Scan, upload, index, and maintain claim documentation within claim systems
• Summarize correspondence and medical records within claim files as directed
• Maintain accurate claim records and documentation
• Assist with report preparation and data tracking activities
• Provide support for claim workflows and document management processes
• Return provider calls and assist with claim-related inquiries as needed
• Serve as backup support for office administrative duties when necessary
• Ensure compliance with Corporate Claim Standards and client service expectations

This is more than an administrative support position. It offers hands-on exposure to the claims industry and an opportunity to learn Workers' Compensation processes while supporting experienced adjusters.

Individuals who are detail-oriented, eager to learn, and interested in growing within the insurance industry often find this role to be an excellent foundation for future advancement opportunities.

What You'll Bring

Required

• High School Diploma or equivalent
• Prior administrative, clerical, office support, customer service, or data entry experience
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to prioritize multiple tasks and deadlines
• Professional demeanor and strong customer service skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office applications, including:
  Outlook, Word, Excel
• Strong typing and computer skills
• Reliable attendance during scheduled work hours
• Ability to maintain confidentiality and handle sensitive information appropriately

Nice to Have:

• Prior insurance, claims, or Workers' Compensation experience
• Experience working in an administrative support role within a professional office environment
• Experience handling medical bills, claim documentation, or records management
• Familiarity with medical terminology
• Interest in developing a career in claims or insurance

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional…