Technical Analyst

Technical Analyst

The Technical Analyst serves as a key liaison between business units and enterprise systems developed in Java/J2EE technologies. This role involves analyzing system, data, and application issues, and delivering technical solutions to support end users and customers effectively.

Primary Responsibilities

• Provide technical support for software, hardware, and operating systems, including researching, testing, and communicating solutions
• Escalate issues appropriately to other Technology Services teams when necessary
• Analyze system impacts and propose process or application changes, including updates to file layouts and web services
• Extract and analyze data using basic to complex SQL queries to support issue resolution, solution development, and testing
• Debug Java applications to identify root causes and recommend solutions, collaborating with development teams for implementation
• Create and document test cases to support development and ensure quality assurance

Required Technical Skills

• Strong analytical and problem-solving abilities
• Proficiency in writing and optimizing complex SQL queries for data extraction and performance enhancement
• Familiarity with object-oriented programming concepts
• Basic understanding of web services (REST or SOAP)
• Ability to assess software changes and determine system impacts
• Experience with incident management and support ticketing systems
• Flexibility to adapt in a fast-paced, dynamic environment
• Excellent communication skills for effective collaboration with internal and external stakeholders