Multi-Family - Operations Manager

Position Summary The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.

Essential Duties and Responsibilities

• Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
• Support delivery of operations team goals towards program and portfolio Key Performance Indicators.
• Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling.
• Program/Project forecasting, tracking, invoicing, and reporting.
• Oversight for weekly and monthly departmental/program reporting.
• Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction.
• Work directly with internal functional teams and/or program teams on process and QA projects.
• Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint.
• Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance.
• Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio.
• Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director.
• Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio.
• Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director.
• Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events.
• Coordinate portfolio resource sharing inside and outside of the portfolio.
• Work with internal customers to support the reporting needs of the portfolio, program, and business.

• Bachelor's degree in Business, Finance, Engineering or related field from an accredited college or university.
• Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes.
• 1 - 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred).

• Ability to maintain confidentiality.
• Ability to analyze financial data and prepare financial reports and statements.
• Ability to analyze program performance data and reports.
• Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards.
• Data entry skills in entering, tracking, maintaining, and querying databases.
• Ability to communicate effectively both verbally and in writing.
• Ability to communicate to customers, clients, employees, and supervisor effectively.
• Ability to analyze and interpret data and solve practical program problems.
• Ability to add, subtract, multiply and divide. Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio.
• Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders.
• Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment.
• Committed to diversity and inclusion.
• Reliable transportation.

• Valid driver's license.

• Willingness to travel more than 60%.

Note:
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

An Equal Opportunity Employer.