Multi-Family - Operations Manager

Position Summary

The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
• Support delivery of operations team goals towards program and portfolio Key Performance Indicators
• Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
• Program/Project forecasting, tracking, invoicing, and reporting
• Oversight for weekly and monthly departmental/program reporting
• Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
• Work directly with internal functional teams and/or program teams on process and QA projects
• Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on Share Point
• Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance
• Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio
• Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director
• Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio
• Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director
• Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events
• Coordinate portfolio resource sharing inside and outside of the portfolio
• Work with internal customers to support the reporting needs of the portfolio, program, and business

Education and Experience

• Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university.
• Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes
• 1 – 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred)

Required Skills, Knowledge and Abilities

• Ability to maintain confidentiality
• Ability to analyze financial data and prepare financial reports and statements
• Ability to analyze program performance data and reports
• Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards
• Data entry skills in entering, tracking, maintaining, and querying databases
• Ability to communicate effectively both verbally and in writing.
• Ability to communicate to customers, clients, employees, and supervisor effectively
• Ability to analyze and interpret data and solve practical program problems
• Ability to add, subtract, multiply and divide. Knowledge of mathematical concepts such as fractions, percentages, and ratios
• Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio
• Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders
• Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment
• Committed to diversity and inclusion
• Reliable transportation

• Valid driver’s license

• Willingness to travel more than 60%

Note:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Notice Regarding Automated Tools:
We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.