Branch Manager - Park Branch

Description

Position Summary:

The Branch Manager leads one or more branches in achieving strategic organizational goals while ensuring exceptional member and employee experience. This role emphasizes superior member service, operational excellence, sales achievement, and team development. The Branch Manager serves as a coach and leader, actively identifying team strengths and areas for growth. Through ongoing coaching conversations and development planning, they lead onboarding, performance, retention, and engagement efforts.

By fostering a culture of continuous learning and feedback, the Branch Manager empowers team members to reach their full potential and contribute meaningfully to branch success. Leveraging deep insight into member behavior and market trends, the Branch Manager anticipates needs and implements targeted sales and service strategies. They are also responsible for the branch facility’s safety, appearance, and brand image.

As a community ambassador, the Branch Manager represents the Credit Union at events aligned with MSUFCU’s strategic initiatives.

Work Arrangement: This position is able to work onsite at the Central Park Branch in Okemos, MI.

Schedule:

• This position requires working a standard 40 hour week during Branch hours of operations
• Monday - Thursday 8:45am - 5:45pm
• Friday 8:00am - 6:15pm
• Rotating Saturdays 8:45am - 1:15pm
• Scheduled hours could change based on business need and future department growth.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

• Salary Range: $80,000+ dependent on experience
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• Execute the branches’ strategic direction by aligning branch activities with key performance indicators (KPIs). This includes but is not limited to developing a comprehensive understanding of the Credit Union’s financials to inform well-founded recommendations for branch goals, objectives, and sales strategies. Design and implement promotions that align with the Credit Union’s initiatives while delivering meaningful value to the branch.
• Manage the full member experience in the branch, cultivating a hospitality‑inspired environment that engages members through both the physical space and the interactive branch technology. Maintain full responsibility for branch presentation by ensuring a clean, organized, and professional environment that reinforces the hospitality experience, promptly addressing or reporting facility and equipment issues, and supporting operations.
• Support employees with addressing and resolving complex and/or escalated member situations while effectively evaluating risk in decision making transactions and member requests across the branch network. While providing this support, proactively upskill employees so they can independently manage similar situations in the future. Must proactively identify and address potential operational, compliance, and security risks, taking appropriate action to mitigate impact and maintain branch integrity.
• Leverage engagement tools, such as employee surveys and feedback platforms, to identify opportunities for employee engagement improvement by encouraging open communication and collaboration amongst the team and implementing initiatives that strengthen team morale that aligns team culture with organizational values.
• Evaluate and manage the employee performance cycle including but not limited to observing and assessing employee performance regularly through direct interaction, shadowing, and feedback, identifying strengths and areas for improvement, providing and documenting clear, consistent and timely performance feedback, conducting performance reviews, recommending salary increases, promotions, and recommending,…