Store Manager, Retail & Store Manager

Join Us at Pet Smart – Where We Do Anything for Pets! About Working at Pet Smart

At Pet Smart, our commitment to pets starts with our people. Every associate is crucial in creating remarkable experiences for pets and their families. We empower our teams with the tools, resources, and opportunities to thrive and succeed.

• Paid bi-weekly
• Comprehensive Health & Wellness Benefits
• 401k Plan with Company Match
• Flexible Scheduling (days, nights, weekends)
• Paid Time Off
• Tuition Assistance
• Exclusive Associate Discounts
• Defined Career Pathing
• Extensive Development Opportunities

The Store Manager at Pet Smart oversees the safety of people and pets, enhances the pet parent experience, manages operational execution, drives financial outcomes, and handles all human resource functions throughout the store. This position calls for exceptional leadership to promote company culture, achieve targeted results, ensure exceptional pet parent service, and facilitate effective daily operations while embodying the company's vision, mission, values, and strategy.

• People Leadership:
  • Make crucial employment decisions including recruiting, interviewing, hiring, coaching, and termination.
  • Foster an open-door culture by engaging and listening to associates; utilize feedback tools effectively.
  • Create and manage the store schedule based on input from the leadership team.
  • Facilitate the associate experience and developmental programs, encompassing reviews, mentoring, training, and career planning.
  • Delegate tasks efficiently and empower associates to achieve their full potential.
  • Communicate essential information to associates and reassess team priorities to meet goals.
• Enhancing Store
  
  Experience:
  
  
  • Lead initiatives to ensure a safe environment for associates and pets, enhancing the overall pet parent experience.
  • Address and resolve escalated concerns from pet parents professionally.
  • Maintain high store standards, ensuring compliance with policies, procedures, and ethical practices.
  • Promote community engagement through in-store events and partnerships with local organizations.
  • Conduct regular assessments of store operations to identify areas for improvement.
• Business Management:
  • Implement corporate strategies and achieve financial goals by adhering to company directives.
  • Analyze store performance data and communicate outcomes to team members, creating improvement plans where necessary.
  • Monitor expenses and manage store metrics to meet labor and supply budgets.
  • Execute all necessary reporting and paperwork as required by the company.

• 4-6 years of leadership experience in retail or customer‑focused roles.
• Available to work full-time, including evenings, weekends, and holidays.
• Proficient in computer applications.
• Strong written and verbal communication skills.
• Ability to remain calm under pressure and maintain composure.
• Excellent organizational skills and attention to detail.

Must be able to stand, walk, climb ladders, and use hands for various tasks. Regular lifting and moving of up to 50 pounds, occasionally exceeding 100 pounds with team assistance. Exposure to pet hair and the sounds of a busy retail environment is common.

Join us to create significant moments every day, whether helping a customer with their pet’s needs or celebrating their milestones. We value diversity and the unique perspectives of our 50,000 associates, united by our passion for pets. We look forward to learning your story and how you can contribute to our mission!

We provide equal opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

This job summary is intended to describe the general nature and level of work associated with this role and is not exhaustive of all duties. Specific job descriptions will be provided upon hiring.

Applicants must be over the age of 18 to apply.

$67,000.00 - $
Type:
Salaried