Case Management Specialist

Job Posting Title Case Management Specialist Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Individual Income Tax Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation

Job Description Case Management Specialist Salary -$57,720

TRANSPARENCY. FAIRNESS. COMPLIANCE.

The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

The Case Management Specialist plays a critical role in assisting and shaping the direction of the Income Tax Accounts Division of the Oklahoma Tax Commission. The Specialist’s primary goals are to enforce state statutes, rules, and to collect outstanding income taxes. The Specialists are involved in conducting professional operational reviews and research to determine compliance with laws and regulations, generally accepted accounting procedures, financial accountability standards or other requirements.

This includes scheduling, planning and conducting required interviews, reviewing required accounting records or other tax documents, evaluating financial controls, identifying deficiencies, advising on compliance with established requirements or standards, and preparing supporting documents. This also includes having high level conversations and discussions with tax professionals.

• Assist taxpayers via phone call and/or email with clear and concise information regarding tax law and regulations and generally accepted accounting procedures, financial accountability standards and other requirements.
• Respond timely and accurately to internal customers.
• Schedules, plans and conducts required interviews, reviewing required accounting records or other tax documents, evaluating financial controls, identifying deficiencies, advising on compliance with established requirements or standards, and preparing supporting documents.
• This also includes having high level conversations and discussions with tax professionals.
• Accurately complete tasks assigned daily.
• Reviews returns previously processed to ensure proper accounting of return that is in compliance with tax law and regulations and accurately processes wavier requests up to $5,000 threshold.
• Accurately prepares taxpayer correspondence, updates them on waiver recommendations, attaches files and notates accounts.
• Accurately adjust account as needed based on the waiver recommendations.
• Accurately submit work item requests.
• Accurately complete special projects assigned by Supervisor.
• Perform SQR testing on system developments as assigned by Supervisor.
• Assist SR Specialist with researching protest and innocent spouse cases based on tax law and regulations and generally accepted accounting procedures, financial accountability standards and other requirements.
• Execute against the ITA mission statement daily in which include teamwork, process and automation enhancement and enhancing the taxpayer experience Exhibit behavior of establishing a great place to work culture.
• Other similar duties as assigned.

• Knowledge of Accounting and…