Admissions Specialist

Campus

OSU-Oklahoma City

May Hoheisel, may.hoheisel

Office hours of operation are Monday through Thursday, 8:00 am-6:00 pm, Friday 8:00 am-5:00 pm. with occasional evenings and weekends.

Regular Continuous/Until Further Notice

$15.52 - $16.14 per hour

For full consideration, please include a resume, cover letter and contact information for three professional references.

The Admission Specialist is responsible for the student inquiries which may be in-person, phone, email, or other communication methods. Evaluates each potential student’s application documentation, including testing, prior work transcript, residency, and proficiency in English, Writing and Math to determine eligibility for admissions to OSU-OKC in accordance with established state and university policy. Provides front-line relationship management and an accurate representation of the applicant with the supervisor and supporting departments.

Manages and documents the ongoing relationship between the university and applicants in the customer relation management system and corresponding system of record. Using all information provided, the individual is responsible for making the final decision on admissions and placement to college level and clearly and promptly communicating to the potential student.

Education:

• Associate’s or equivalent related experience

Experience:

• Minimum of three years of progressively responsible work experience.
• Customer service-oriented person who has experience working in an office setting in a fast-paced environment.
• Experience in understanding policy and application of knowledge to render accurate decisions.

Skills, Proficiencies, and/or Knowledge:

• Ability to handle multiple tasks and prioritize effectively.
• High degree of integrity; ability to work in a sensitive, highly confidential and professional environment.
• Ability to manage multiple priorities imposed by frequent deadlines, peak workloads and public/student contact, and adapt to change.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook) and CRM systems.
• High degree of initiative to work independently and also collaborate in a team environment.
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures and make appropriate and logical recommendations, documenting reasoning.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students.
• Passion for assisting students with educational endeavors and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Education:

• Bachelor's

Experience
:

• Previous work experience in a college admissions office or related field.
• Previous experience managing and maintaining records through the utilization of databases and/or electronic communication tools.