Operations Executive Assistant

Exciting Remote Opportunity! We're Hiring an Operations Executive Assistant!

Are you an organized, tech-savvy operations professional with strong customer-facing polish and sales aptitude? We are seeking a full-time Operations Executive Assistant based in LATAM or South Africa to serve as the remote right-hand administrative partner for a premier residential tile and grout restoration business located north of Atlanta, Georgia!

• Job Title: Operations Executive Assistant
• Job : NICGOL1EA
• Industry: Residential Specialty Contracting / Property Maintenance
• Location: LATAM / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM / 9:00 AM to 6:00 PM (Eastern Time) (Occasional assistance outside work hours required)
• Salary: $2,000 – $2,500 USD / month
• Target
  
  Start Date:
  
  ASAP

Our client is a premier, family-owned tile and grout restoration company operating under a national franchise north of Atlanta, Georgia. Specializing in residential steam cleaning, sealing, re-caulking, tile/grout repair, and select installation services, the company has built a strong local reputation. As their first international remote hire, you will take true operational ownership of administrative, dispatching, sales follow-up, and marketing functions.

You will serve as the central administrative hub connecting business owners, field technicians, and clients. You will manage daily customer communications, dispatch service technicians, drive sales follow-ups on pending proposals, maintain social media marketing, and leverage AI tools (ChatGPT, Claude, Gemini) to automate daily operational workflows.

• Executive & Administrative Support: Manage internal scheduling, document SOPs, assist with light bookkeeping/invoicing (AP/AR), and use AI tools to build dashboards and streamline processes.
• Dispatch & Field Team Coordination: Schedule service calls and estimates based on technician location/skills, send clear job details to field crews, monitor schedule progress, and update clients on arrival times.
• Client Relations & Sales Coordination: Handle inbound customer inquiries, persistently follow up on pending proposals, address client objections to close jobs, and request post-service reviews and referrals.
• Marketing & Content Management: Maintain Facebook, Instagram and Google Business Profiles with visual before-and-after content collected from field teams, and execute targeted email marketing campaigns.

Non-Negotiable Requirements:

• Experience: 2+ years as an Executive Assistant, Operations Assistant, or Customer Service Manager (preferably within home services or field services).
• Communication: Exceptional, near-native written and spoken English with polished client-facing communication.
• Sales Aptitude: High comfort level reviewing quotes, engaging homeowners, addressing objections, and closing sales.
• Tech & AI Savviness: Active daily user of AI engines (ChatGPT, Claude, Gemini) and productivity tools to build efficiencies.
• High Ownership: Proactive critical thinker able to direct field personnel and manage priorities independently.
• C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Preferred / Nice-to-Haves:

• Hands-on experience with field-service software (Housecall Pro, Jobber, Service Titan).
• Familiarity with Canva or basic digital design tools.
• Basic bookkeeping experience or Quick Books familiarity.