Operations Specialist

Description We are looking for a detail-oriented Operations Specialist to join our team in Oklahoma City, Oklahoma. In this role, you will focus on optimizing processes and ensuring seamless operations within the consumer banking and credit card industry. This is a Contract to permanent position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment.

Responsibilities:

- Analyze call center metrics to identify trends, improve performance, and enhance customer satisfaction.

- Collaborate with cross-functional teams to streamline consumer banking operations and ensure efficiency.

- Conduct criticality analysis to prioritize tasks and mitigate potential risks in operational workflows.

- Provide expertise in the credit card industry to support strategic decision-making and process improvements.

- Monitor consumer lending processes to ensure compliance with industry standards and regulations.

- Develop and implement solutions to optimize operational procedures and enhance overall productivity.

- Prepare detailed reports on operational performance and present actionable insights to management.

- Support the implementation of new strategies aimed at improving customer experience and service delivery.

- Address and resolve operational challenges while maintaining high standards of quality and accuracy. Requirements - Proven experience working with call center metrics and performance analysis.

- Strong knowledge of the credit card industry and its operational nuances.

- Background in consumer banking with an understanding of related processes and regulations.

- Expertise in conducting criticality analysis to evaluate priorities and risks.

- Familiarity with consumer lending practices and compliance requirements.

- Excellent analytical and problem-solving skills to address operational challenges.

- Effective communication abilities for collaborating with teams and presenting insights.

- Ability to adapt and thrive in a dynamic, fast-paced work environment. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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