Retail Development Mgr

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

• Career Growth:
  Advance your career with opportunities for leadership and personal development.
• Culture of Excellence:
  Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits:
  Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

The Retail Development Manager drives Gulf States Toyota’s mission to elevate dealer performance and customer experience through operational excellence, digital innovation, and impactful training. This role blends strategic consulting with creative education design—supporting dealers in optimizing sales processes, digital retailing capabilities, optimizing website performance, assisting with tier 3 digital marketing, and deriving insights from digital analytics, accelerating customer engagement across the Gulf States region.

Acting as both a consultant and educator, the Manager partners closely with dealers, GST Sales Teams, and Toyota national resources to develop and deliver high-quality, data-driven training content across multiple platforms. Through leadership in dealership process improvement, this role builds a culture of continuous learning and operational success that strengthens the Toyota brand at every customer touchpoint. This position is under the leadership of (and reports to) the Director, Sales and will work closely with the GST Sales Team, Digital Ops team and Agency Marketing Advisors to launch initiatives, support and sustain dealer performance.

• Dealer Operations Consulting & Support
  • Partner with dealers to improve operational performance through enhanced sales and service processes, online lead handling, and customer experience optimization to drive dealer and district-specific retail objectives.
  • Lead and support the Internet Development Program (IDP) and related initiatives to improve dealer process efficiency and online/phone lead management. Launch at dealers identified as tier 1 opportunity dealers by Sales Directors and DSMs. This includes assessments, identifying opportunities and gaps for performance, process mapping, recommending and implementing needed changes and training sessions
  • Assist DSMs with IDP launches at identified tier 2 opportunity dealers. Support functions include training sessions and assistance with other support and sustainment activities identified by DSM and/or dealer management
  • Collaborate with Toyota Smart Path and other digital retailing initiatives to promote a seamless online-to-offline customer experience.
  • Launch, support, training and sustainment of the Toyota Smartpath program and sales process and other digital retailing initiatives driving utilization exceeding TMNA average.
  • Leverage available systems and platforms (including CRM, desking tools, websites, advertising platforms, phone software, 3rd party consumer portals) to improve lead handling & customer experience and implement data-driven improvements.
  • Serve as the regional subject-matter expert for Toyota Digital Dealer Solutions (TDDS 3.0), leveraging platform tools to identify performance opportunities.
  • Work with field teams and marketing advisors to align TMNA, GST, and dealer-level marketing efforts for maximum impact.
• Training Delivery
  • Lead the implementation of training materials that address dealer needs and performance gaps across Sales disciplines, including but not limited to Tundra/Tacoma (Truck), Electrification - BEV, PHEV, Hybrid Readiness, Lease Training, and Modern Retailing support.
  • Manage, improve, and deliver training content through a multi-channel…