Member Relationship Assistant Manager - Main

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Full-time Regular Oklahoma City, OK, US 1 Attachments

8 days ago Requisition

Title:
Member Relationship Assistant Manager (Asst. Branch Manager)

The Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center includingmemberserviceandmembershipgrowthforhis/her Member Relationship Centerinalignmentwiththe organization’s Service Delivery Strategy.

• Leads the member relationship center’s service delivery strategy. Manages the delivery ofanextraordinaryservice experience for all members and staff.
• Assists with supervisory duties for Member Relationship Center employees. Responsible for training, certification, consistent coaching, conducting regular/yearly reviews, assist in developing Member Relationship Center employees for advancement.
• As a working Manager, interacts with members to help meet their needs. Educates and trains Membersonhowtoutilizeconvenientservices,including products,onlinebankingtechnology where applicable, and encourages increased use of the cooperative while building and increasing member engagement.
• Establishes expectations, manages results, holds regular and engaging staff meetings to communicate results,relays expectations, and recognizes successes and opportunities for improved/enhanced performance.
• Ensures assigned Member Relationship Centerisoperatingefficientlyandreliably,incompliance with

applicable laws,regulations,andrules,haveappropriateoperatingcontrolstomitigaterisk, and are performing at a high level.

• Providessupportwithbudgets,reporting,andoperatingplansfor
  
  Member Relationship Centerandprojects impacting the Member Relationship Center Network.
• PerformsotherdutiesasrequiredincludingrepresentingWFCUatcommunityandpublicevents.
• Drivingtoadifferent Member Relationship Centerorworkevents.
• Helpother Member Relationship Centerswhenneededwithstafformanaging Member Relationship Centerwhenasked.
• Performotherdutiesasassigned.
• Service expectations of Members are exceeded (as measured by Member Satisfaction Surveys) through consistent application of providing extraordinary member service when conducting member transactions with few, if any complaints.
• The Member Relationship Centerisadequatelystaffedtomeet Member needs(withminimaloverstaffing and unwanted turnover).
• Ensures establishedperformanceobjectives,as identifiedinthe Success Plans,are metor exceeded.
• Employeesarethoroughlytrainedandcertifiedaccordingtotheirrespectivejobfunctionsand appropriately developed for future opportunities.
• Assist with Member Relationship Centeroperationsefficiently,underappropriateoperatingcontrolsandiscompliant with applicable state and federal laws/regulations.
• Performance reviews in the primary areas of responsibility are completed on or before the review date,andaresupportedbytheconsistentcoaching,observationsandinteractionswith the employees.
• Workschedulesintheprimaryareaofresponsibilityarepublishedwithinestablished guidelines,maintainingadequateservicelevelstohandlepredictedmembervolume,including Management coverage.
• Member Relationship Centeroperatingexpensesarewithinbudgetanddocumented.
• Reports are prepared as directed and used to monitor performance to expectations, recognize top performers,identifyproblemareas,managesservicelevelsandstaffing,addresserrorsand quickly correct deficiencies.
• Operationalprocessesandcompanypoliciesareconsistentlyappliedandmaintained.
• Maintainsthehighestdegreeofconfidentialityandprofessionaldiscretion.
• Apositive,motivating,andfunworkplaceismaintainedforMembersandemployees
• alike.

• Highsch…