Operations Manager

Job Details

Job Location:

Oklahoma City, OK 73135 Non Exempt Hourly Operations Manager Job Posting Position Non Exempt Operations Manager Salary To be discussed during the interview process Reference Please review the full posted job description for additional details.

We are seeking a dependable, safety driven, and detail oriented Non Exempt Operations Manager to support daily delivery operations and uphold all performance, safety, and compliance standards. This role requires strong leadership, excellent communication, and the ability to manage fast paced operational demands while supporting Delivery Associates and maintaining a culture of safety and accountability.

• Promote a strong culture of safety and compliance across the team.
• Analyze data, make recommendations, and drive process improvements with DAs.
• Serve as the safety champion and reinforce company values daily.
• Coordinate loadout, rescues, and end of day tasks, maintain flexibility to support all operational needs.
• Work 10 plus hour shifts, including weekdays, weekends, and holidays, complete at least one delivery route every 14 days.
• Review route commitments and allocate vehicles efficiently.
• Ensure vehicle roadworthiness, ground unsafe vehicles, and secure replacements promptly.
• Coordinate repairs using internal vendors and third party resources to minimize downtime.
• Assist with emergency field repairs such as minor fixes, pullouts, tire changes, and tows.
• Manage accident reporting, documentation, and communication with insurance partners.
• Maintain communication with DAs throughout their shift and elevate emergencies appropriately.
• Monitor performance metrics, conduct meetings with DAs, and address performance gaps or violations.
• Ensure adherence to DVIC pre and post trip inspections and update all required systems and logs.
• Debrief with DAs at the end of each shift to close out operations.

• 2-4 years of experience in delivery operations, logistics, transportation, or warehouse leadership.
• Prior experience supervising Operations Coordinators and Delivery Associates in a fast-paced environment.
• Strong understanding of Amazon DSP operational workflows, including loadout, dispatch, rescues, and end-of-day processes.
• Demonstrated ability to coach, mentor, and develop teams to meet performance, safety, and compliance standards.
• Experience managing fleet operations, including vehicle inspections, repairs, vendor coordination, and downtime reduction.
• Proven ability to analyze performance data, identify trends, and implement process improvements.
• Excellent communication skills with the ability to manage conflict, deliver corrective feedback, and maintain professionalism.
• Strong problem-solving skills and the ability to make quick decisions during emergencies or operational disruptions.
• Ability to work long shifts, weekends, and holidays as needed to support operational demands.
• Comfortable performing hands-on tasks such as minor vehicle repairs, pullouts, tire changes, and field support.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• High level of reliability, integrity, and commitment to safety-first leadership.

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance and Reimbursement Programs
• Paid PTO
• We are an Equal Opportunity Employer and do not discriminate based on race, national origin, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.