Business Process Analyst

Job Title

Business Process Analyst

Oklahoma City, OK 73102, Hybrid – Candidates must be local to Oklahoma City. In-person attendance may be required for select on-site meetings.

12 months

We are seeking a Business Process Analyst for our Client to support OSDH's Transformation Management Office (TMO) with business process analysis, process improvement, strategic initiative support, performance reporting, and stakeholder coordination.

The ideal candidate will be able to analyze current business processes, identify gaps and inefficiencies, recommend practical improvements, coordinate strategic initiatives, track KPIs and deliverables, and communicate effectively with both technical and business stakeholders.

• Business Process Analysis & Improvement
  • Analyze business processes, workflows, and Standard Operating Procedures (SOPs).
  • Identify inefficiencies, process gaps, and improvement opportunities.
  • Perform gap analysis and root cause analysis and recommend actionable solutions.
  • Support process standardization, optimization, and improved workforce/operational efficiency.
• Strategic Initiative & Project Support
  • Support planning, implementation, execution, monitoring, and completion of finance-related strategic initiatives.
  • Develop and maintain project plans, milestones, action items, deliverables, and timelines.
  • Coordinate with project leads, sponsors, and stakeholders to maintain alignment.
  • Identify and track risks, issues, blockers, and dependencies and support resolution.
• Feasibility, Risk & Optimization
  • Evaluate proposed business/process changes before implementation.
  • Perform feasibility and risk assessments.
  • Analyze available data and stakeholder input to develop optimization recommendations.
• Performance Management & Reporting
  • Develop and maintain KPIs, dashboards, reports, and performance tracking tools.
  • Monitor initiative progress, milestones, risks, and outcomes.
  • Prepare clear and timely reports for leadership and stakeholders.
• Change Management
  • Support change management activities related to process, system, and operational changes.
  • Assist with stakeholder communication, readiness, engagement, and adoption.
• Documentation & Compliance
  • Create and maintain process documentation, SOPs, reports, recommendations, and implementation documentation.
  • Ensure deliverables follow applicable agency, state, federal, and documented requirements.
• Facilitation & Stakeholder Management
  • Facilitate meetings, workshops, work groups, and cross-functional discussions.
  • Build alignment among business and technical stakeholders.
  • Clearly communicate findings, recommendations, risks, and decisions to all levels of the organization.

• Business Process Analysis / Process Improvement
• Gap Analysis & Root Cause Analysis
• Project / Strategic Initiative Support
• Agile, Lean Six Sigma, or similar methodologies
• Performance Management, KPIs & Reporting
• Stakeholder Management & Facilitation
• Change Management
• Process Mapping & SOP Documentation
• Strong analytical, problem-solving, organizational, and decision-making skills
• Excellent verbal and written communication
• Ability to manage multiple priorities and deadlines
• Strong attention to detail

• Microsoft Excel
• Microsoft Word
• Microsoft Power Point
• Microsoft Teams
• Power BI or similar reporting/dashboard tools is a plus

• Professional experience in Business Analysis, Process Improvement, Project Management, Performance Management, or related areas.
• Experience supporting strategic initiatives, organizational transformation, or enterprise-level improvement programs.
• Experience in government, public health, finance, or regulated environments.
• Experience creating executive reports, dashboards, process maps, SOPs, and implementation documentation.
• Certifications/training such as Lean Six Sigma, PMP/Project Management, Change Management, or Business Analysis are preferred.

$65 – $70 per hour.