Business Solutions Consultant- Leave & Disability

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity:

The Business Solutions Consultant serves as a strategic partner to Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness teams to ensure business processes, communications, system enhancements, and regulatory requirements are effectively implemented across Leave and Disability claim operations.

This role has responsibility of drafting, maintaining, and governing operational process documentation, oversight of standard claim communications, involvement in system testing and release readiness activities, compliance notifications, and business process improvements. Acting as a bridge between business, Product, Legal and Compliance and technical teams. The Business Solutions Consultant may lead cross-functional initiatives, drive release readiness efforts, and provides strategic recommendations that improve efficiency, quality, and organizational preparedness.

The Contributions You’ll Make:

• Create and update Standard Operating Procedures (SOPs), job aids, process maps, workflows, and other operational guides and training materials. Ensuring documentation reflects current regulatory requirements, business practices, and system functionality.
• Create and distribute huddle notifications, release summaries, or training guides that communicate regulatory, procedural, and operational changes.
• Partner with Product, Implementation and IT with development, review, and maintenance of standard suite of claimant-facing communications. Partner with business, compliance, legal, and technology teams to ensure communication templates align with regulatory and contractual requirements.
• Some participation in claim system testing, release, and implementation activities impacting Leave and Disability operations.
• Review and provide input on business system requirements and assess and communicate operational impacts of system changes to Claim Operations, Training and Quality partners
• Evaluate operational processes and identify opportunities for simplification, standardization, and automation.
• Support the development of long‑term operational governance frameworks and best practices.

Minimum Knowledge &

Experience:

• High School Diploma or GED
• 4+ years of experience within Leave & Disability claim management;
  Knowledge of FMLA, ADA, PFML, STD, LTD, and integrated absence programs.
• Demonstrated experience developing operational documentation, SOPs, and business process standards.
• Experience supporting system implementations, release testing, or operational readiness activities.
• Strong understanding of leave and disability operational workflows and regulatory…