Operations Support, Business

Job Overview

Communicate and work with all Departments:
Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues relating to ATM balancing, ATM shortages, Stamp balancing, Stamp shortages, EJ retrieval process, claims investigation, vault shortages, E-cash compliance, CMS out of balances. Also, will be responsible for proper reporting and administration of the ICOM functions in the branch. Safety compliance with JJ Safety Forklift Trainer Training New Hire for LTC, Driver Aware, DPAS and Road testing.

Pay: $23.00/hr.

• Utilize spreadsheets provided by management and customer to reconcile reports.
• Utilize CMS/Vault/Sofi paperwork to reconcile outages.
• Work directly with CMS Supervisor and Operations as directed to minimize branch and area exposure tooutages.
• Communicate and work directly with route personnel on ATM balancing.
• Work effectively with departmental employees to resolve and reconcile outages.
• Manage ICOM process and backup as necessary.
• Handle incoming customer calls concerning the following:
  • Balancing issues
  • Outages
  • ICOM reporting
  • E-cash compliance
  • Vault audits – coin and currency
  • Other branches issues
• Understand basic functions of Sofi to enable research of CIT items etc.
• Glory utilization to investigate claims, customer inquiries, processing procedures.
• ICOMfull understanding of ICOM and implications on balancing processes andtimely reporting.
• Perform any other duties or special projects asdeemed necessary by Management Staff.

• High school graduate or equivalent.
• 2 years of relevant work experience.

• Ability to work well individually as well as being a team player with a positive attitude.
• Ability to identify and maintain confidential matters in all aspects of the business.
• Courteous and professional communications skills demonstrate good work ethics in a professional manner to fellow employees and customers.
• Ability to follow verbal and written instructions.
• Computer experience a must, proficient us of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
• Strong data entry skills
• Accuracy and speed sufficient to meet the company policy for debriefing.

• Climate controlled office environment.
• Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM receipts, Sofipaperwork, CMS paperwork, vault paperwork and coin paperwork.
• Unrestricted wrist, hand and finger dexterity.
• Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs), sit, push and pull.
• Typical work scheduled Monday through
  
  Friday and occasional weekend depending on volume and urgency of research.
• Position Attire:
  
  Company Uniform when on Street Research duties,or New hire Training in Company Vehicle.
  
  Can be Business causal, additional information under Branch Dress Code Policy.