Manager of Underwriting Operations

About Kinetic

We’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces. We also work directly with enterprise clients.

Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. From wearable tech that reduces strain and sprain injuries by over 60% to a tech-driven program that speeds up return-to-work and generative AI for claims management, we're redefining what workers' comp can do.

We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.

Kinetic has been named to:
Business Insurance's Best Place to Work in Insurance 2026.

The Manager of Underwriting Operations owns the operational engine connecting Kinetic’s distribution partners to our underwriting and policy outcomes. You will make sure submissions move through the funnel quickly and accurately, bound policies are processed and serviced without error, commissions and dividends are paid correctly and on time, and brokers receive the white-glove experience Kinetic is known for — all at a continuously improving cost per bound submission.

You will lead an operations team (located in the Philippines) that executes this work, owning capacity planning, training, quality-assurance and audit programs, goal-setting and performance tracking, and the development of the lead who reports to you through coaching, skip-level engagement, and escalation support.

Oversee intake, clearance, and data accuracy so that every cleared submission is accurate and underwriter‑ready within service‑level targets, supported by a reliable follow‑up system for any outstanding items.

Manage policy issuance, endorsements, cancellations, reinstatements, and audit support within bind‑to‑renewal service‑level targets, with no broker‑visible rework and every action and communication documented in our core systems. Maintain a dependable follow‑up system for outstanding items across the bind‑to‑renewal cycle.

Own the end‑to‑end broker experience through the funnel: acknowledgement speed, status transparency, declination handling, automated communications — including the judgment to recognize when automation is not appropriate — and case and ticket management. Take responsibility for the full experience, including the dependencies and constraints that sit with our capacity partners and other factors beyond your direct control.

Ensure that all data and communications are documented in our core systems, and that workflows and service‑level standards are documented in their current state and transparent to any team member who needs them. Keep dividend data accurate and audit‑ready at all times, including timely review actions at defined post‑issuance milestones with capacity partners to ensure prompt review and payment. Own dividend calculation accuracy, on‑time payment, reconciliation, and dispute resolution, and maintain rigorous quality‑assurance processes that catch errors early — before internal stakeholders or external partners do.

Identify and quantify automation opportunities across distribution, pre‑bind, and post‑bind operations, steadily improving accuracy and driving down the cost per bound submission over time.

Identify operational problems, quantify their impact, and build the business case for solutions in partnership with our Product team.…