Program & Training Center Administrator; Internal

Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Program & Training Center Administrator to join us in our mission to save lives and prevent injuries.

The Program & Training Center Administrator coordinates and supports the administration, compliance, quality, and continuous improvement of assigned training and certification programs. Serving as a primary point of contact for customers, instructors, training centers, regulatory agencies, and internal stakeholders, this role provides program expertise, customer support, operational coordination, compliance monitoring, reporting, and administrative support. The Program Administrator collaborates across departments to support efficient program delivery, stakeholder satisfaction, regulatory compliance, and organizational objectives.

This role is open to internal applicants only at this time.

• Serve as a primary point of contact for customers, students, instructors, training centers, regulatory agencies, and internal stakeholders regarding program requirements, policies, procedures, and services.
• Provide advanced support for escalated inquiries and complex program-related issues.
• Serve as a subject matter resource for assigned programs, systems, processes, and regulatory requirements.
• Support stakeholder engagement, business development, account management, and customer retention initiatives.
• Review and recommend enhancements to customer-facing communications, resources, and processes to improve the stakeholder experience.
• Provide administrative and operational support to management and departmental staff.

• Coordinate day-to-day administration of assigned programs to support operational effectiveness, service quality, compliance, and data integrity.
• Coordinate instructor and training center onboarding, credential management, renewals, compliance tracking, record maintenance, and ongoing support.
• Review applications, agreements, renewals, and supporting documentation for completeness and qualification.
• Maintain program records, databases, business systems, schedules, and reporting tools.
• Coordinate regulatory submissions, program communications, training logistics, vendor relationships, and stakeholder activities.
• Collect, maintain, and monitor program data, feedback, evaluations, and performance metrics to support operational effectiveness and continuous improvement.
• Participate in quality assurance activities, special projects, system enhancements, and implementation of new initiatives.

• Maintain knowledge of applicable regulations, policies, contractual requirements, and industry standards.
• Monitor compliance activities and maintain accurate, audit-ready documentation and records.
• Prepare and coordinate regulatory reports, notifications, renewals, and required program documentation.
• Serve as a liaison with regulatory agencies and stakeholders regarding compliance-related matters and program requirements.
• Support contract administration, renewals, and related communications.

• Develop and maintain standard operating procedures, workflows, training materials, job aids, and operational documentation.
• Provide onboarding, training, cross-training, and knowledge-transfer support for employees and stakeholders.
• Assist in identifying and…