Service Support Specialist

Service Support Specialist – PALFINGER AG

• Serve as the first point of contact for internal and external service inquiries.
• Answer incoming calls, return missed calls and voicemails in a timely manner.
• Assign service/parts requests to the right department.
• Provide assistance to the spare parts and service department.
• Enter parts and service requests in the CRM system, keeping track of service activities/requests.
• Follow up with dealers and service centers.
• Complete weekly and month-end reports as well as other duties assigned.

• High school diploma or equivalent (GED) required.
• 2+ years of customer service or administrative support role, preferably in a manufacturing environment.
• Strong communication skills, attention to detail, and a proactive approach to customer care and internal coordination.
• Experience with Service Billing, including adding labor hours for invoicing.
• Solid organizational and time management skills.
• Proficient in MS Office products; ability to learn new software packages.
• SAP knowledge is preferred; experience with CRM or service management systems is a plus.

• Competitive compensation.
• 401(k) with company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending on state).
• Wellness program offered.
• Paid company holidays and paid personal time off (PTO).
• Opportunity for continuous learning and career growth.

If you are interested in this position, please contact us.