Bilingual Customer Service Representative; Spanish, English

Job Title: Bilingual Customer Service Representative (Spanish/English)

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $19 – $20 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Addison Group is partnering with our client, a stable and growing organization in the financial services industry, to hire bilingual customer service professionals. This is a team-oriented environment that values strong communication skills, reliability, and a commitment to helping customers find solutions.

The Bilingual Customer Service Representative will support customers by phone, assisting them with account-related questions and exploring available solutions. This role requires fluency in both Spanish and English and involves handling a mix of inbound and outbound calls in a structured call center setting. Comprehensive training is provided to ensure employees feel confident navigating systems, understanding processes, and delivering a high-quality customer experience.

• Answer incoming calls and assist Spanish- and English-speaking customers
• Make outbound follow-up calls as needed
• Review customer information and provide clear, accurate guidance
• Enter and update account details within internal systems
• Maintain thorough documentation of all customer interactions
• Meet established productivity and quality standards

• Fluent in both Spanish and English (verbal and written)
• Previous customer service or call center experience preferred
• Comfortable working in a fast-paced, phone-based environment
• Strong attention to detail and ability to multitask
• Basic computer proficiency and ability to navigate multiple systems
• Dependable with strong attendance and communication skills

• Full-time schedule: 10:30am–7:00pm, Monday–Friday
• Occasional Saturday shift may be required based on business needs
• Structured training program provided
• Performance-based incentive opportunities available

• Competitive hourly pay
• Comprehensive benefits package
• Growth and advancement opportunities
• Supportive team environment
• Business casual dress code

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.