Member Services Associate, YMCA Healthy Living Center - South OKC

Position Description

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

• Saturdays: 7:45 am – 1:00 pm and 1:00 pm – 5:15 pm
• Sundays: 12:45 pm – 5:15 pm

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer.
• Accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend scheduled staff meetings.
• Stay off all personal electronic items, cell phones, iPad, etc.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

• Must be certified in PR/CPR, AED, O2, and First Aid (training provided by the Y, if needed).
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Starting at $10.00 per hour