Concierge, Hope Lodge​/Daytime

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

Pay rate: $19.50 per hour

Schedule:

Monday - Friday (7:30am - 4:00pm)

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation and EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings and weekends

• Minimal travel required

• May require extended periods of standing and walking during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required.
• Physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

• Generous paid time off policy
• Medical, dental, and retirement benefits
• Wellness programs
• Professional development programs to enhance staff skills

We are a proud equal opportunity employer.