Bi-Lungual Client Retention Specialist

BI-LINGUAL CLIENT RETENTION SPECIALIST

Join Rent One as a client retention specialist to help our customers achieve ownership of home furnishings and appliances. You will support and maintain positive client relationships and assist in account management and renewal processes.

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past‑due accounts, working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• Assist other co‑workers in the store during peak activity, absences, and planned time off.

• Previous rent‑to‑own experience is desirable, but not required.
• Customer service, sales, call center, or collections experience in a retail environment helpful, but not required.
• Must have a valid driver’s license and maintain a driving record that complies with company standards.

• Competitive pay range with monthly bonuses, certified training and professional development opportunities.
• Medical, dental, vision, and life insurance programs.
• Short‑term and long‑term disability, critical illness and accident coverage.
• Tuition reimbursement up to $200 per year.
• Gym membership reimbursement up to $200 per year.
• 401(k) plan with company match (30% of first 5% and 40% of next 5%).
• Paid time off including holidays and vacation.
• On‑the‑Job and Professional Development Training Programs.
• Employee Purchase Program for savings on Rent One products.

Must comply with the drug‑free workplace program and pass pre‑employment drug screen and background checks.