Item Processing Associate

Description

This position is part of the Item Processing (IP) department within our Bank Operations group. IP is responsible for collecting all of the paper transactions and deposits made through our various channels (banking centers, mobile phone, ATM, commercial remote deposit, etc.) and ensuring they are complete, accurate, and balanced. They also receive and process in clearing items, which are the checks written by bank customers that are being processed for settlement.

This position plays a key role in the success of these processes by keying and balancing the deposit image files as they are ingested into our item processing software, communicating with banking center personnel to capture any missing deposit images, reviewing and approving the deposits made through the mobile channel, placing and processing holds in accordance with Regulation CC, and assisting other departments with the upload and approval of transactions through batch processing on the core platform.

Typical hours for this position are Monday‑Friday, scheduled between 8:00 AM - 5:00 PM and some Saturdays.

• 1‑3 years banking experience or college degree preferred, but not required
• Ability to accurately 10‑key at minimum pace of 9,000 keystrokes per hour and capacity to increase pace as necessary to meet deadlines
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job‑specific software and web‑based applications
• Problem‑solving skills with strong attention to detail
• Excellent verbal and written communication skills
• Ability to provide a high degree of customer service
• Ability to operate in a volume‑based deadline‑driven environment
• Ability to perform job functions independently

In addition, the position is expected to read, reference, and interpret written departmental procedures, cross‑train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

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