Dispatcher, Customer Service​/HelpDesk

About the Company

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out.

We'll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

• Competitive pay
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Excellent Medical/Dental/Vision/Group Life
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourage employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out:
  Easy Ice

• Create and maintain preventative maintenance schedule
• Coordinate work order schedule with technicians and customers
• Maintain inventory and parts that the field technicians use
• Follow up with customers regarding maintenance
• Customer satisfaction monitoring
• Other duties as assigned

Education:

High School Diploma or equivalent

Experience:

Customer Service experience is required

• Strong command of the company’s policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

• This position requires strong phone skills and the ability to project a pleasant tone
• Team oriented
• Self-starter
• Detail oriented and high level of accuracy delivered
• Proficient in Microsoft applications
• Ability to perform effectively in a fast pace environment
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn company protocols and procedures

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level), from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work for prolonged periods of time on a computer monitor

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.