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Customer Success Manager – EPIC Community Connect
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
Responsibilities
- Oversee all customer relationships and communications
- Ensure overall customer satisfaction and that all SLAs are met
- Help manage all implementations and ensure that all timelines are met
- Serve as a direct contact to clients and answer day-to-day questions
- Support product implementation activities
- Manage the client’s product once it is in a production environment
- Report to the ITS Manager of Community Connect
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
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