Clinician Engagement Specialist

Responsibilities

• Lead onboarding and training.
• Conduct live onboarding sessions for clinicians and back office teams, covering workflows, expectations, and readiness for launch.
• Facilitate engaging, clear training sessions that build confidence and reduce friction early.
• Adapt training based on audience (clinicians, QA teams, office staff, leadership).
• Support early adoption and stabilization.
• Run support hours and targeted follow-ups during early launch periods.
• Help customers navigate real-world issues as they begin using Apricot.
• Drive clinician engagement.
• Monitor usage patterns and identify where clinicians may be struggling or disengaged.
• Reach out proactively to provide guidance, reinforcement, or clarification.
• Build trust with clinicians and help them feel supported in their day-to-day work.
• Improve enablement and experience.
• Identify recurring questions, friction points, and workflow challenges.
• Translate those insights into improvements to training content, support structure, and internal processes.
• Contribute to rollout plans for new features, visit types, and workflow changes.
• Collaborate cross-functionally.
• Partner closely with internal teams to ensure smooth handoffs and aligned timing.
• Work with Product and Clinical teams to surface insights and improve the overall user experience.
• Help create consistency in how Apricot supports and enables customers.

• Customer-experienced:
  You’ve worked in a customer-facing role where you were responsible for problem-solving, follow-through, and coordination across teams.
• Training-capable:
  You’re comfortable leading live trainings, onboarding sessions, or customer education with clarity and confidence.
• Clear communicator:
  You can take complex workflows and explain them in a way that feels simple and approachable.
• Trust-builder:
  You build rapport quickly with a wide range of users, from clinicians to office staff.
• Observant and curious:
  You notice patterns, ask good questions, and look for ways to improve how things work.
• Self-directed:
  You take initiative, stay organized, and follow through without needing constant direction.
• Comfortable with ambiguity:
  You can operate in fast-moving environments where processes are still evolving.
• Mission-aligned:
  You care about improving healthcare and supporting the people delivering care.

• Problem-Solving
• Follow-Through
• Coordination
• Initiative
• Organization