Healthcare IT Customer Success Leader
Listed on 2026-07-14
-
Customer Service/HelpDesk
Client Relationship Manager, Technical Support, HelpDesk/Support, Customer Success Mgr./ CSM
• Oversee all customer relationships and communications
• Responsible to ensuring overall customer satisfaction, and that all SLAs are met
• Help manage all implementations and ensure that all timelines are met
• Serve as a direct contact to clients and answer day-to-day questions
• Support product implementation activities
• Manage the client’s product once it is in a production environment
• Report to the ITS Manager of Community Connect
Requirements
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.
Hard Skills
- customer service
- conflict resolution
- product implementation
Soft Skills
- customer satisfaction
- communication
- relationship management
- time management
Certifications & Qualifications
- Epic Connect Success Manager training
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).