Visitor Experience Associate

Position Title:

Visitor Experience Associate Department:
Operations

Reports To:

Retail and Visitor Experience Manager Status:
Non-Exempt - Hourly Position Summary Visitor Experience Associates create an exceptional experience for all Oklahoma Contemporary visitors through community engagement, customer service and encouraging artistic expression in all its forms. In addition, Visitor Experience Associates will be cross-trained to facilitate Oklahoma Contemporary operations across all frontline roles, including ticket/membership sales, ushering, way finding, general information, welcoming groups, acting as a gallery assistant, retail sales and other duties as assigned by the Visitor Experience and Retail Manager.

Essential Job Functions Visitor Experience and Retail Provide information to the public regarding Oklahoma Contemporary content, programs, ticketing, membership, directions, facilities and other pertinent visitor information.

Stay up to date on events, programs, promotions, policies and procedures in order to inform and assist visitors.

Respond to and resolve visitor complaints and concerns, calling upon management as needed.

Enforce safety and Oklahoma Contemporary policies in, but not limited to, exhibition spaces, including protection of the artwork.

Use Tessitura ticketing system to issue, examine and scan visitor tickets, membership cards and other identification for admission to galleries, programs and events.

Help to ensure the smooth operation and safety of public areas by monitoring visitor traffic flow and assisting visitors as needed. Provide instructions, assistance and guidance to visitors in the event of an emergency.

Operate the coat check area, maintaining the security of visitors’ checked items.

Solicit Oklahoma Contemporary membership sales onsite and assist with potential member questions.

Maintain orderly and well-stocked work spaces. Keep all public areas stocked with brochures and promotional materials.

Maintain a professional appearance and demeanor, adhering to dress code provided.

Assist with events and other duties as assigned from Director of Operations and Visitor Experience and Retail Manager.

Visitor Engagement Engage visitors entering and exiting the facilities in active observation and discussion to enhance overall experience.

Encourage educational experiences within the galleries to create an environment that supports the mission to “encourage artistic expression in all its forms through education, exhibitions, and performance.”Assist and facilitate additional gallery, theater and studio programming as assigned.

Other duties as assigned by the Retail and Visitor Experience Manager.

Minimum Qualifications High school diploma.

Experience in front-line customer service.

Desired Qualifications BA or equivalent work experience; studies in history, art history, museum studies, museum education or other topics related to site-specific programs preferred.

Experience working in a museum, educational, historical or cultural setting a plus. Knowledge of and enthusiasm for art or other topics related to Oklahoma Contemporary preferred.

Bilingual fluency, especially in Spanish, Vietnamese or ASL.

Skills and Abilities

Excellent customer service and communication skills.

Basic cash-handling skills required.

Proficiency with database software, particularly ticketing systems.

Capable of speaking in front of large and small groups of visitors.

Demonstrated ability to engage effectively with culturally diverse audiences of various ages.

Must be able to execute Oklahoma Contemporary policies and procedures while exercising decisiveness, good judgment and diplomacy when dealing with the public. Demonstrated ability to resolve visitor situations and problems.

Able to work with a variety of people from various backgrounds and cultures.

Must be able to multitask, function as part of a close-knit team and enjoy working with the public.

Must be available to work on evenings, weekends and holidays.

Ability to adapt and be flexible in a dynamic work environment.

Maintain a positive, “can do” attitude is a must. Visitor Experience Associates are the face of the organization.

Limitations and Disclaimer The above…