Guest Relations Representative

Summary

LEGENDS GLOBAL, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part‑time Guest Relations Representative role for LEGENDS GLOBAL‑OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide world‑class customer service to all guests at Paycom Center. This is a part‑time position scheduled to work after normal business hours.

• Ensure guests feel welcomed by greeting and seating them in the arena in a friendly, professional manner.
• Act as a resource and host to guests visiting the arena and convention center by maintaining a working knowledge of our facility and special events.
• Assist guests with elevator/escalator services, including ADA elevator.
• Respond to all guests’ concerns or complaints in a prompt, courteous, and professional manner.
• Serve as the main point of contact for all guest requests and pursue the issue to resolution.
• Enforce all building policies and procedures during an event to assure safety and security for all.
• Exhibit courteous hospitality at all times and be proactive in every area.
• Work cooperatively with all staff members.
• Respond to and investigate incidents, inquiring with witnesses on scene.
• Provide public assistance with lost and found.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Maintain a professional appearance and demeanor at all times.
• Communicate courtesy with all guests and coworkers.
• Help guests with ADA needs, including wheelchair runs.
• Perform other duties as required to the satisfaction of supervisors and management.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Previous customer service experience required.

High school diploma or equivalent.

• Demonstrate exceptional skills in customer relations, communications, and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, co‑workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work effectively, independently and in a team environment.

• May work outside with exposure to extreme heat or weather conditions.
• Must be able to stand on feet for long periods, including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Able to lift or move up to 50 pounds.

No certifications are required.

Ability to access a computer with internet access and use the scheduling system.

• Travel not applicable.
• Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays.
• Employees are expected to be available for at least 80% of all events; this does not guarantee any set number of hours.
• Employees must work at least 3 shifts every 30 days.
• Full shift typical about 5‑6 hours.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.