Customer Experience Support Representative

Position:Customer Experience Support Representative

Compensation:$43,000 - $52,000 annually, depending on experience

Inceed has partnered with a great company to help find a skilled
Customer Experience Support Representative
to join their team!

This is an excellent direct hire opportunity for a customer-focused professional who enjoys problem-solving, building strong relationships, and keeping operations running smoothly. You’ll play a key role supporting internal and external customers with orders, pricing, product availability, and service requests in a fast-paced environment.

Key Responsibilities & Duties:

• Provide prompt customer support by phone and email
• Process orders, changes, and returns accurately
• Respond to pricing, availability, and order status inquiries
• Enter and update customer information in company systems
• Resolve billing issues and coordinate credits
• Support return authorizations and issue resolution
• Partner with internal teams to ensure smooth customer service
• Escalate complex issues to senior team members when needed
• Maintain accurate records of customer interactions

Required Qualifications &

Experience:

• High school diploma or GED required
• 3-5 years of customer service experience in HVAC or Manufacturing background
• Strong written and verbal communication skills
• Ability to manage multiple priorities effectively
• Proficiency with Microsoft Office Suite
• Strong attention to detail and organizational skills
• Ability to type at least 35 WPM

Nice to Have

Skills & Experience:

• Associate degree in a business-related field
• Manufacturing or factory experience
• HVAC product knowledge
• Experience supporting large customer accounts
• Background in order processing or data entry
• Comfort working in a fast-paced environment
• Comprehensive benefits package, including medical, dental, and vision coverage
• Direct hire opportunity with strong long-term growth potential
• Training provided over 6-12 months
• Opportunities for internal advancement

Other Information:

• Fully onsite schedule, Monday through Friday
• Standard hours are 8:00 AM to 5:00 PM or 8:00 AM to 4:30 PM
• Onsite interviews will be required
• Company is located near the airport area
• Looking for a long-term team member

Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple:
We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.