Guest Experience Associate

Guest Experience Associate

Position Type Part Time Category Guest Experience

Join the Oklahoma City Thunder's award-winning Guest Experience Team by showing your passion for caring for others as we strive "to be the most Fan-centric organization in professional sports." We are searching for teammates to serve as game night ambassadors working at our Fan Information Booths, as well as supporting the Guest Experience team with department projects and responsibilities. As an associate, you'll play a key role in creating a welcoming and memorable environment for our staff and fans, serve as a game night leader, and ensure game night operations run smoothly.

In this role you will:

• Serve as a Team Captain for one of our three Fan Information Booth locations providing leadership and support to our Guest Experience Representatives
• Serve as a front-line representative at our Fan Information Booths, addressing fan needs and concerns, responding to fan inquiries, and providing solutions for fan issues
• Maintain a working knowledge of the Paycom Center, including but not limited to way finding, arena policies and procedures, and premium space operations in order to be able to effectively assist guests with general questions
• Work closely with Paycom Center, Thunder, and third-party vendor staff to assist guests
• Help with the setup, organization of promotional materials and resolution items, and breakdown of the Fan Information Booth
• Prepare and submit nightly reports to the Guest Experience Lead, detailing relevant information from the shift, including feedback from guests and teammates
• Organize and maintain inventory of game night collateral, fan giveaways, and resolution items at assigned Fan Information Booths, as well as the Guest Experience closet

Administrative Support

• Offer administrative and logistical support to the department as required in the office
• Provide coverage for our front desk, answering phones and greeting guests in our corporate office
• Assist with research projects and events for department initiatives
• Maintain confidentiality and professionalism while providing front desk support in the corporate office
• Support the "CLICK! With Your Guests" certification events as needed
• Perform other duties as assigned

What you'll bring to the role:

• Must be at least 18 years of age
• Ability to work 95% of all scheduled Thunder game nights and, on occasion, accept shifts with up to 48 hours' notice
• Ability to communicate effectively with individuals from diverse backgrounds in public-facing settings
• Demonstrate outstanding hospitality through professional and courteous interactions
• Ability to work independently and collaboratively in a team environment
• Strong organizational skills with attention to detail

Additional details:

This is a seasonal part-time, hourly position reporting to the Guest Experience Lead. The work schedule will include 30 hours per week and includes office hours, evenings, weekends, and holidays, in alignment with the home game schedule. Physical responsibilities may include shifts up to nine hours long, occasional lifting of up to 50 pounds, and working in the presence of loud in-arena noise and flashing lights.

The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status.

Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture – Respect and Value Everyone.