VR Service Advisor Level II

The VR Launch Pad Service Advisor is responsible for generating appointments with customers that contact via the internet on our portal. The VR Launch Pad Service Advisor delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the Internet to manage inquiry flow, update customer files, and closely track customer interest.

The VR Launch Pad Service Advisor will be trained to understand all products and services offered, and become knowledgeable of inventory.

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

• Excellent verbal and written communication skills.
• Strong MS Office or G‑Suite computer skills.
• Strong CRM skills – Zoho CRM skills a plus.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• Have the ability and drive to meet company goals.
• Must possess an outgoing personality and pleasant demeanor.
• Must be able to build rapport over the phone.
• Previous Automotive BDC Experience preferred, not required (training provided).
• BDC Sales Reps.
• BDC Service Reps.
• Bilingual is a plus but not required.
• Must be an effective communicator.
• Must be able to effectively type and/or text.

• Comprehensive training.
• Competitive compensation.
• Unparalleled benefits.

There are growth opportunities within the company. If you are looking for an opportunity to grow and be successful, contact us today.