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Customer Success Manager
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Oversee all customer relationships and communications
- Ensure overall customer satisfaction and that all SLAs are met
- Help manage all implementations and ensure that all timelines are met
- Answer day-to-day questions and support product implementation activities
- Manage the client’s product once in a production environment
- Report to the ITS Manager of Community Connect
- Masters degree, or Bachelors degree in related field with 2 years of relevant customer service experience, or Associates degree in related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
- Preferred degree in business, Management, Healthcare Administration, or related field
- Strong interaction and customer service skills required, with the ability to resolve conflicts
- Epic experience preferred
- Completion of Epic Connect Success Manager training within 6 months of hire
Demonstrates expertise in customer relationship management and satisfaction, ensuring service level agreements are met while effectively managing product implementations. Strong conflict resolution and communication skills are essential for success in this role.
Highest-signal resume keywords- Customer Relationship Management
- Conflict Resolution
- Epic Experience
- Customer Service Skills
- Implementation Management
- Strong Interaction Skills
- Customer Service Skills
- Epic Connect Success Manager Training
- Customer Satisfaction
- Service Level Agreements
- Healthcare Administration
- Business Management
- Epic
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