Order Specialist

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Full Time Professional Cleveland, OH, US

Salary Range: $75,000.00 To $90,000.00 Annually

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

The Order Specialist – Sales Order Intake manages front-end sales order intake, purchase order review, order processing coordination, and change order support within the order-to-cash process. This role ensures customer purchase orders, quotations, pricing, delivery requirements, payment terms, shipping instructions, and required documentation are complete and commercially aligned before accurate sales order creation.

This position serves as a front-end commercial quality gate for customer orders, helping reduce rework, prevent downstream order delays, manage commercial risk, and improve customer experience while supporting Sales, Engineering, Customer Success, Finance, Operations, and other cross-functional teams.

This position is based onsite at our Valley View, Ohio facility. Occasional travel (up to 10%) may be required for training, cross‑functional collaboration, or participation in project-related activities.

• Manage front-end sales order intake for customer purchase orders, ensuring required order information is complete before sales order creation.
• Review customer POs, quotations, pricing, delivery dates, freight terms, payment terms, shipping instructions, and supporting documentation for completeness, alignment, and commercial risk.
• Serve as a commercial quality gate for orders with contractual delivery timelines, hold-for-submittal requirements, release PO requirements, or liquidated damages exposure.
• Escalate incomplete, incorrect, ambiguous, or commercially sensitive order information to the appropriate internal owner or leadership team for timely resolution.

• Coordinate customer change orders, sales order revisions, and related order updates across Sales, Engineering, Applications, Finance, Operations, and Customer Success.
• Gather cross-functional input to determine feasibility, price impact, delivery impact, documentation requirements, and customer communication needs.
• Create or coordinate updated quotations when required and support accurate ERP/CRM updates after customer acceptance.
• Ensure timely execution of change order updates while minimizing rework, order delays, and downstream customer impact.

• Serve as a second-level escalation point by following up directly with customers when initial outreach has not resolved missing information, clarification needs, PO discrepancies, release PO requirements, or orders on hold for submittals.
• Coordinate with Sales, Engineering, Applications, Customer Success, Finance, Operations, and Customer Onboarding to resolve order intake issues and support accurate order processing.
• Assist the Customer Onboarding team as needed with customer portal registration, vendor onboarding, compliance documentation, and customer setup requirements.

• Monitor order intake, order processing, and change order workflows to identify recurring issues, bottlenecks, rework drivers, and process improvement opportunities.
• Partner with SAP, CRM, and business process teams to support system enhancements that improve efficiency, accuracy, reporting, and customer experience outcomes.
• Maintain business‑owned governance, documentation, SOPs, work instructions, and process controls related to sales…