Customer Service Representative I

Job Description

OKC – Nichols Hills, 7400 N Western Ave, Oklahoma City Region, Oklahoma, United States of America

What we’re looking for: Someone to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. Responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on bank products and services. Serve as a frontline ambassador of the bank, focused on building relationships with customers and supporting the branch in sales and service goals.

Additionally serve as a key line of defense and fraud detection and prevention at the new accounts desk, maintaining strict adherence to procedural, regulatory, and documentation standards.

What would make you a great fit:

• You have strong customer service and interpersonal and communication skills.
• You have a general understanding of deposit account structures, bank products, and customer service processes.
• You possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
• You can identify fraud indicators and follow fraud-prevention and escalation procedures.
• You care about your community and have a desire to be involved.

What you’ll do:

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer‑presented materials to identify inconsistencies, high‑risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud‑mitigation practices.

What you must have:

• Minimum one (1) year of proven customer service experience.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

What might set you apart:

• Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements.
• Previous CSR experience.

What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank offers a wide variety of competitive benefit programs to help you achieve the best fit for your family’s needs.

• Medical Plan
• Prescription Drug Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Vacation and PTO
• 401(k)
• ESOP

What you can expect: Individuals in this position must be able to perform essential functions and physical demands within a documented working environment. This role is in an office environment within a climate‑controlled facility that can be high‑traffic during peak service times. Frequent use of the telephone, computer and other office equipment is required. The individual must work effectively both as part of a team and independently, maintain regular and reliable attendance, and be able to work varying hours.

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.