Senior Customer Service Representative - City

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS:

Pay Range: 410

Hourly Rate: $18.96 - $29.37

FLSA Status:
Non-Exempt

The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.

ELIGIBILITY LIST PREFERENCE ORDER

Full-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants).

APPLICATION, HIRING, AND BACKGROUND

* When completing the application, applicants will be asked to respond to application questions. These application questions are based on the

Job Requirements for the position.

* Completion of the application questions is required.

* Applicant responses to the application questions must specifically answer the questions asked.

* Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position.

* Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one file for upload.

* Applications may not be reviewed if specific responses to application questions have not been provided.

* Each application submission is reviewed independently.

For detailed information about the City's hiring and background processes, check out the:
Quick Guide to Hiring and Background Checks

If you have questions, check out the:
Frequently Asked Questions

TOTAL REWARDS

At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer:

* Competitive pay

* An average of $22,000 annually contributed toward your benefits and retirement

* A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

Explore all the ways we invest in you:
City of Oklahoma City Total Rewards

SELECTION PROCESS INFORMATION

* Applicants are required to complete an online job knowledge test at the time of application.

* There are 50 items on this job knowledge test, and completion will require up to 60 minutes. This time is in addition to the time needed to complete the application and respond to the supplemental questions.

* The Criteria testing platform is 100 percent web-based. For an optimal experience, Criteria recommends using the most up-to-date version of one of the following browsers:
Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge.

* Applicants can contact Criteria candidate support using the chat in the bottom right corner of the testing center screen, Monday-Friday, 8:00 a.m. to 1:00 a.m. When the Support team is not available, there are help guides, a link to Frequently Asked Questions, and a chat bot to assist applicants, until the Support team comes back online.

* Applicants must receive a score of 70 percent or better on this job knowledge test, be eligible for employment with the City of Oklahoma City, and meet the minimum qualifications to receive further consideration in the employment process.

* The use of devices, artificial intelligence, or any other form of assistance to research test answers is strictly prohibited by the City of Oklahoma City and will result in applicants being disqualified from consideration.

* Applicants requiring reasonable accommodation at any time during the hiring process are encouraged to notify a Human Resources Department Representative by calling .

JOB SUMMARY

This posting will be used to fill a current vacancy in the Development Center Division of the Development Services Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of an immediate supervisor.

The Senior Customer Service Representative is primarily responsible for providing customer service and maintaining moderately complex records for a work section or division. Assigned duties may vary by work section or department.

ESSENTIAL JOB FUNCTIONS

* Assisting the public via phone, email, or in person.

* Greeting visitors and directing them to appropriate areas.

* Serving as an information resource for a variety of individuals, internal and external customers or stakeholders.

* Processing and verifying moderate amounts of data or coded information.

* Reviewing documents and transactions for…