Customer Service Specialist - Full-Time

Museum of the Bible offers a competitive salary and benefits package, including:

• Paid time off
• Six paid holidays
• Four floating holidays of employee’s choice
• 401(k) plan that is 100% vested after 1,000 hours of service
• Health, dental, and vision insurance
• STD, LTD, and life insurance that is paid by Museum of the Bible

Our driving mission is to invite all people to engage with the Bible through our collections, exhibits, and research and educational initiatives, as well as media, publications, and performances in our World Stage Theater. In 2017, Museum of the Bible opened its 430,000-square-foot non-profit museum in the heart of our nation’s capital. In addition, our traveling exhibits have appeared nationwide and around the globe.

Furthermore, we support education at all levels through children’s programs, high school and college curricula, and adult education, as well as scholarship and academic research (including field archaeology) through our Scholars Initiative.

Museum of the Bible offers a highly challenging and profoundly meaningful work environment where every team member is unified around our unique and global mission. Our museum bridges the ancient and the modern—from a Babylonian brick dating to around 580 BC to the latest technology in our immersive surround-sound theater. Our team also spans a wide range of careers, from those with decades of extensive professional experience to new graduates and interns.

With new leadership in place, it’s an exciting time to work at the museum as we plan for the future. As the museum grows, we provide employees the opportunity to develop their expertise and careers, along with friendships and fun. We all hope to move our lives from success to significance—and we do that daily at Museum of the Bible.

We offer a wide variety of career opportunities, ranging from highly specialized curators and scholars to cutting-edge technology and media experts. You may work with global dignitaries and VIPs in Hospitality, or with curious children in Education. Or take your career in all these directions over time.

The museum is located in Southwest DC, on the Federal Center SW Metro stop. Our official headquarters is in Oklahoma City, Oklahoma (on the Hobby Lobby campus). Most of our positions are in these two locations, but some may be remote.

Museum of the Bible supports the professional development of college and university students by playing an integral role in experiential learning. We offer internships to students from various academic backgrounds, giving them the opportunity to gain hands‑on experience.

Position: Customer Service Specialist - Full-Time

Location: Oklahoma City, OK

Job : 513

# of Openings: 1

Date: 07/21/2026

Location: On site, Oklahoma City, OK

Job Title: Customer Service Specialist

Employment Status: Full time

FLSA: Non-Exempt

Reports to: Customer Service Manager

Salary: $18.50/hr

The Customer Service Specialist serves as the primary frontline link between the museum and its guests and members. He/she will answer questions, troubleshoot issues, and process transactions like ticket sales or memberships; delivering high-quality visitor experiences and collaboration with other departments to resolve complex escalations. Ultimately, this role is essential in fostering a welcoming environment that drives visitor loyalty, strengthens community engagement, and elevates the museum's overall mission.

• Answer incoming calls and maintain an elevated level of professionalism with customers
• Respond to e‑mails and webchat, ensuring they are answered within specified time frame
• Build sustainable and lasting relationships with MOTB customers
• Proactively seek out new ways to be more efficient and effective
• Support customer acquisition and retention plans
• Support all museum of the Bible departments and their processes
• Other duties as assigned

• Bachelor’s degree preferred
• High school diploma/GED required
• Customer service experience – call center or in‑field high level of business acumen
• Proven record of consultative sales process and flexible in an ever-changing atmosphere

• Patient and…