Customer Solutions Specialist

Company Description Modular Services Company is a medical products design and manufacturing organization specializing in advanced prefabricated solutions for healthcare environments, including medical headwalls, footwalls, sinkwalls, fixed and rotating columns, and movable boom systems.

Role Description The Customer Solutions Specialist is a full-time, on-site role based in Oklahoma City, OK. This position is responsible for assisting the Customer Solutions Manager with shipping and post-shipping communication and paperwork so that we might provide impeccable service to our customers.

Qualifications

• Strong customer-facing capabilities, including Customer Service, Customer Support, and Customer Satisfaction skills.
• Clear and professional Communication skills, both written and verbal, for interacting with customers and internal teams.
• Solid Analytical Skills to interpret customer needs, review data, and support problem-solving and process improvements.
• Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or ticketing systems) and accurate data entry.
• Ability to work on-site in Oklahoma City, OK, collaborate within cross-functional teams, and manage multiple priorities.
• Prior experience in a customer support or service role
• Prior experience in shipping/freight in a manufacturing environment
• Attention to detail, reliability, and a commitment to delivering respectful, inclusive, and solution-focused customer experiences.