Call Center Representative

• Compensation: USD 3,825 - USD 4,450 - monthly

At Entertainment Travel Associates
, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

We are seeking a professional and customer-focused Call Center Representative to provide exceptional service and support customer satisfaction. This role is ideal for individuals who enjoy helping others, solving problems, and building positive customer relationships in a fast-paced, team-oriented environment.

• Respond to customer inquiries regarding products and services.
• Provide accurate information and professional assistance.
• Resolve customer concerns in a timely and courteous manner.
• Maintain accurate records of customer interactions.
• Identify customer needs and recommend appropriate solutions.
• Follow company customer service standards and procedures.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve service goals.
• Maintain professionalism during all customer interactions.
• Participate in ongoing training and professional development.
• Paid training
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team-oriented environment.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or a customer-facing role is a plus but not required.

• Competitive Salary: $47,000 – $51,000 annually.
• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing development.
• Supportive, collaborative, and inclusive work environment.
• Performance recognition and advancement opportunities.
• Develop valuable skills in business development, client relations, communication, negotiation, and leadership.
• Full-Time Position.