Patient Service Rep - Orthopedic Associates NW 50th

Patient Service Representative (PSR)

The PSR is the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows.

Education:

High school diploma or equivalent.

Experience:

One year of applicable medical office experience.

• Strong verbal and written communication skills, essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic, patient‑focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, especially when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedures; demonstrating discretion and maintaining patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post‑hire.

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Requires standing and walking during each shift.
• Requires ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits—including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.