Customer Services Professional

R Customer Services Professional (Open)

Location:

Oklahoma City, OK (Branch) - Retail shop

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

We have an opening for a Customer Services Professional in Oklahoma City, OK!

We are looking for you!

• Career Growth:
  Hands-on training and career development.
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

The Customer Service Specialist will partner with Account Managers to empower our sales team and ensure alignment for our client base. This role focuses on resolving customer account needs and fostering long-term satisfaction through dedicated service and coordination. This position is centered on nurturing existing relationships and supporting the Sales Team.

We are looking for highly skilled professional with the ability to 'own' the process.

• An "Owner" Mindset: A highly autonomous professional who takes full accountability for the customer journey and thrives in an independent environment.
• Cross-Functional Catalyst: A collaborative leader adept at aligning internal stakeholders-from outside sales to VPs-to streamline operations and deliver high-impact client solutions.

In this role you will:

• Partner with Account Managers to provide seamless service to our professional community.
• Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully.
• Collaborate with internal teams to maintain excellent records and account health.
• Provide meaningful assistance to ensure clients feel supported and heard.
• Advance internal processes to improve the overall customer journey.
• Foster a sense of partnership across departments to resolve complex inquiries efficiently.
• Maintain a collaborative and team-oriented approach to daily office operations.
• Some travel required within the region

Are you a MATCH?

Required Qualifications:

* High school diploma or equivalent; college degree preferred.

* Minimum of 3 years' experience in customer service, preferably in industrial gases and welding supplies or similar industrial products.

* Must be able to work overtime and occasional weekends to meet operational deadlines.

TRAVEL REQUIREMENTS:

* Moderate business travel required.

* Must have reliable transportation.

COMPUTER

SKILLS:



* Possess proficient computer skills (i.e. Word, Excel, Outlook, and database programs).

* 2-3 years current hands-on experience with SAP (or similar ERP) strongly desired.

* Ability to enter and extract data into and out of a computer.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your…